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How do I contact SoundproofCow.com?
- Please click here for contact information
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Does SoundproofCow.com offer any technical support or advice?
- SoundproofCow.com’s Acoustical Advisors are available to provide information about out products and to assist you in making the best, most informed decisions about how to resolve your acoustical issues.
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Does Soundproof Cow Have a Walk-In Store or Will Call Facility Where I Can Physically Pick Up My Merchandise?
- We do not have a walk-in store. Customers are welcome to pick up their materials at our manufacturing and Warehouse facility. Please make arrangements with an Account Manager in advance. Most orders are placed either online or via phone and shipped via UPS, FedEx, or freight carrier.
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Does Soundproof Cow Accept Phone, Fax, Email, or Snail Mail Orders?
- Yes, in fact we urge our customers to call us for volume pricing or special orders! Please click here to contact us.
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Does Soundproof Cow Charge Sales Tax?
- Sales tax is only applied for orders shipping into states where SoundproofCow.com has nexus for state tax purposes under applicable laws. Please contact us at 866-949-9269.
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I Am a Tax-Exempt or Government Employee, How Do I Place an Order With Soundproof Cow Without Being Charged for Tax?
- Customers who are eligible for tax exemption should file a current tax-exempt form with SoundproofCow.com. If you have not filled out this form, please contact customer service by calling 800-558-2058.
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What Payment Methods Does Soundproof Cow Accept?
- Visa, MasterCard, Discover Network, American Express, Prepaid company checks, Personal checks, Cashier’s checks, or Wire Transfers are accepted. Purchase Orders are accepted with approved credit terms. No C.O.D.s, please. We do not accept international credit cards at this time.
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After I Submit an Order With Soundproof Cow, How Will I Be Advised of the Order’s Progress?
- Soundproof Cow will keep you informed of your order via e-mail. Your tracking number will be emailed to you with a copy of your invoice once the item is shipped.
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How Can I Check My Soundproof Cow Order Status Online?
- If you are a registered user, log in to check your order.
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How Long Does It Generally Take to Process an Order?
- It takes one to two business days for us to process an order for in-stock materials. Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local UPS/Fedex guidelines for delivery.
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I Didn’t See an Order Confirmation Page. Was My Order Submitted Successfully?
- If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. You should receive an email confirmation from our system within approximately 15 minutes. If you do not receive this email, please contact our Customer Service at 800-558-2058 to make sure your order was received.
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I Think I May Have Inadvertently Placed a Duplicate Order. What Should I Do Now?
- Call Soundproof Cow customer service at 800-558-2058. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call the appropriate shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to Soundproof Cow.
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Can I Add, Change or Remove Items From My Order After It Has Been Submitted?
- You may request a change to or cancel your order provided the order has not been charged to your account. Changes need to be made quickly so please call the Customer Service at 800-558-2058. We strongly discourage sending change orders or cancellation requests via email because it is unlikely we will receive the message in time to make an adjustment.
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How Do I Get My UPS/Fedex Tracking Number?
- Once your order is processed and shipped, tracking numbers are automatically emailed to the email address associated with your account within 1 business day. Alternatively, you can check your order status online to find out your tracking number.
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How Will the Charge for My Purchase Appear on My Credit Card Statement?
- All purchases will appear on your credit card statement as American Micro Industries, Inc/Soundproof Cow.
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How Do I Use Soundproof Cow's Shopping Cart?
- Search for the items you want to buy. When you find the product you need, select the desired quantity and click "Add To Cart". You will be in Step 1 of the checkout process, “Review Your Cart”. If you want to buy more than of the unit previously selected, you are able to input the desired quantity in the "Qty" field. Click "Update Cart" and the total price will be updated. If you want to remove an item from the cart, click the red “X” with a red circle around it and the product will be removed from your cart. If you need to shop for different items, click "Continue Shopping". When you are ready then click “Proceed to Checkout”. Step 2 is “Sign in / Register”. If you are a new customer then fill in the required fields. If you are an existing customer then enter your E-mail Address and Password. Click “Continue” to go to Step 3 “Shipping and Payment Method”. Select the shipping method after verifying your “Ship To” address is correct. Next select the payment method and click “Continue”. The last and final step is to verify the order. After review the order to verify the contents, review the “personal Information” section. Make sure the “Shipping Address” and the “Billing Address” are correct. Complete the payment methods sections and write any special instructions in the text box at the bottom of the page. Finally click “Place Order” and you are all set!
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I Am Experiencing Trouble With My Shopping Cart. What Can I Do?
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Shopping cart problems usually occur for one or more of the following reasons:
- 1. Cookies are not enabled, or your browser is configured to block Soundproof Cow cookies: If a user enters our shopping cart using a browser that does not accept cookies and attempts to perform an operation that requires enabled cookies, a message asking this user to enable cookies will be displayed.
- 2. For the users of our shopping cart, enabled JavaScript is recommended: JavaScript is not required for the basic functionality: a user can register, log in, add a product to their cart and check out without JavaScript enabled — however, anything above that is not guaranteed to work without enabled JavaScript. For example, although a user will be able to buy a regular product with JavaScript disabled, they will not be able to buy a configurable product or redeem a gift certificate.
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Does Soundproof Cow Offer a Paper Catalog?
- No. Our online catalog is our only catalog.
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What Happens if an Item Is Back-Ordered?
- If an item is found to be out of stock after your order has been placed, you will be contacted by our Customer Service to advise you of timeframes and alternative products that might meet your individual needs. If neither the timeframe nor the alternatives are acceptable, then your order will be canceled and your payment for the back-ordered item(s) will be refunded in full.
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What Should I Do if an Item Is Missing From My Order?
- First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered, but you're still missing an item, check the packing material for small items. Please call SoundproofCow.com Customer Service at 800-558-2058 if you're unable to locate an item.
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Why Was My Credit/Debit Card Declined When I Know for Certain That I Have the Funds Available?
- A credit card can decline due to an incorrectly entered credit card number or expiration date, a daily limit, insufficient credit, or other reasons. Contact your credit card company for more information.
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Does Soundproof Cow Know Specifically Why My Credit/Debit Card Was Declined?
- Our system charges your credit card automatically. We are not given a reason for any decline. Please verify that you've given us the correct credit card number and expiration date. If you've already done so, please contact your credit card company or bank for information.
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Does Soundproof Cow Deliver to APO or FPO Addresses?
- Yes, we deliver to APO/FPO addresses. APO/FPO orders are shipped by the United States Postal Service and usually take one to two business days to process and, once shipped, five to ten working days to deliver. However, Soundproof Cow cannot control delivery time. Some APO/FPO orders may require up to 6-8 weeks of lead time. Certain products may not be eligible for delivery to APO/FPO addresses due to weight and/or size restrictions imposed by the United States Postal Service. Please call our Customer Service at 800-558-2058 for further information.
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Does Soundproof Cow Deliver to P.O. Boxes?
- Soundproof Cow does not ship to standard P.O. Boxes.
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Does Soundproof Cow Ship Internationally?
- Soundproof Cow will ship internationally. Due to the potential complexities involved, we can not process international orders online. Please contact our Customer Service at 800-558-2058 for further information.
