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What Is the Standard Return Policy for Soundproof Cow Products?
- Products sold by Soundproof Cow are supported by our Standard Return Policy unless otherwise indicated. All returns must be authorized by Soundproof Cow before a customer can send the order back. Unauthorized returns will not be accepted or refunded, and may be refused when received. To obtain authorization you must request a Return Merchandise Authorization (RMA) number within fifteen (15) days of the receiving date. RMA numbers will not be extended or reissued. Soundproof Cow must receive the returned products within fifteen (15) days of issuing the RMA number. RMA number(s) must be prominently displayed on all boxes returned. To obtain an authorization number, please call our Customer Service toll-free at 800-558-2058.
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Is It Mandatory to Have an RMA Number in Order to Return a Product to Soundproof Cow?
- Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable Return Policy period. SoundproofCow.com will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Soundproof Cow must receive the returned products within this timeframe. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
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How Do I Acquire a Return Merchandise Authorization Number (RMA#)?
- To obtain an authorization number, please call our Customer Service toll-free at 800-558-2058.
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What Address Should I Send My Return To?
- The address to send an RMA to is: Soundproof Cow Attn: Returns Dept. 440 Ramsey Avenue Chambersburg, PA 17201 U.S.A.
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How Do I Check the Status of My RMA?
- Contact our Customer Service at 800-558-2058 for information.
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Approximately How Long Will It Be Before a Refund/Credit Actually Appears on My Credit/Debit Card?
- It takes us approximately two business days to process a credit back to your credit card and 2-3 business days for it to appear on your statement.
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How Long Does It Take for Soundproof Cow to Process an RMA?
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RMA processing time may vary depending on the product and reason for the return but generally processing time is 2-5 business days once the RMA is received and meet all following criteria:
- Return with RMA number clearly identified in shipping label or on package.
- All returned merchandise must be unused and returned in the condition it was originally received, with all original packaging.
- Returns must be 100% complete, including all components, hardware and/or any accompanying items.
- Any return that does not include the preceding items will not be refunded and may be refused when received.
- If any component of the returned product(s) is missing, Return Procedure will be breached and we may in our sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s).
- Any return containing products that appear used, damaged in any way, or with missing components will not be refunded.
- No returns can be made on custom or special order items.
- No returns can be made on clearance items, including surplus and damage-discounted items.
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Is It Necessary to Return Each Individual Part When I Send in a Return? What Should I Include With My RMA?
- Yes. Returns must be 100% complete, including all components, hardware and/or any accompanying items in order for Soundproof Cow to process your RMA. Soundproof Cow cannot process RMA returns that are incomplete; incomplete RMAs will be returned to you.
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When and Why Are Restocking Fees Applied? How Much Is Deducted When a Return Is Subject to a Restocking Fee?
- There is a restocking fee of 25% on all returns for refund (RMA Refund), unless waived by a Customer Support Agent. We charge this 25% restocking fee for all returns for refund to encourage customers to purchase products they intend to keep. We offer RMA Replacement without any restocking fee to support customers who have received a defective product.
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Does Soundproof Cow Pay the Return Shipping Cost for Defective Merchandise?
- If defective material is received, please contact us toll-free at 800-558-2058.
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Will Soundproof Cow Cross-Ship Replacement Merchandise?
- Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item.
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How Do Refunds/Credits Work? How Is a Refund/Credit Applied? Does SoundproofCow.com Offer In-Store Credit?
- The credit applied is always charged back to your credit card. We do not offer in-store credit. In the case of the initial order being paid by check or money order, we will issue a check for the refund amount. If we can do so in a timely manner, we will apply any due credit to another Soundproof Cow order. Because we are unaware of both your intentions and any situational details, there is nothing we can do if the credit has already been issued.
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The Shipping Carrier Has Returned My Order/Package to Soundproof Cow What Happens Now?
- Once we receive the package, we'll credit your credit card back in full, minus any restocking fees. If you paid via check or money order, we'll send you a check for the full amount, minus any restocking fees.
